Answering Services RFP

The Taunton Housing Authority is seeking proposals for an answering service to handle phone calls during off-hours and specified hours for its agency and managed authorities in Stoughton and Bridgewater. The answering service will be responsible for recording messages, relaying these messages to staff, and directing emergency maintenance calls to on-call staff. The service must utilize Language Line Services for individuals who speak languages other than English. Key aspects of the job include: • Providing 24-hour emergency maintenance on-call service for tenants • Recording and relaying messages to staff via email • Directing emergency maintenance calls to on-call staff via cell phone • Utilizing Language Line Services for non-English speakers • Meeting the needs of the Authorities' 807 total housing units