Security Guard Services

EPWater, the public water utility for El Paso, Texas, is soliciting qualified firms to provide comprehensive unarmed security guard services at its water‑treatment, wastewater, laboratory, administrative and ancillary facilities. The contract will cover roughly 53 security officers initially, with the expectation to scale to 60+ as operational needs evolve. Services include 24/7 guard coverage, access‑control enforcement, video‑surveillance monitoring, vehicle patrols, incident reporting, emergency response coordination, and on‑site management through an Account Manager and Field Supervisor. The vendor must hold a Texas Class B security license, provide qualified personnel with at least two years of relevant experience, maintain staffing and relief plans, and be able to mobilize additional guards within two hours of an urgent request. The contract term, payment structure, and performance bonds are outlined in the solicitation, with a proposal deadline of 1:30 PM MT on 18 Nov 2026. • Provide unarmed security guard coverage at 20+ EPWater locations (headquarters, treatment plants, labs, dispatch office, etc.) • Minimum staffing: ~53 guards across three daily shifts, expanding to 60+ as needed • Required certifications: Texas Class B security license, Level II Non‑Commissioned Officer registration, background checks, CPR/AED certification • Management layer: one Account Manager (8 am‑4 pm) and one Field Supervisor (3 pm‑11 pm) for all sites, with patrol vehicles supplied by EPWater • Must respond to urgent requests within 15 min (acknowledge), provide ETA within 30 min, and have personnel on‑site within 2 hours • Provide detailed incident/shift reports, maintain access‑control procedures, and cooperate with law‑enforcement investigations • Submit proposals electronically via IonWave or as sealed hard‑copy; mandatory pre‑proposal meeting (recommended) on 21 Oct 2026