Mail Services for District's Pharmacy RFP # 16988

The Dallas County Hospital District (Parkland Health) is seeking a qualified vendor to provide comprehensive mail and parcel handling services for its pharmacy operations. The contractor must manage daily pickups, consolidate shipments, ensure HIPAA‑compliant handling of medication‑related mail, provide electronic tracking, and integrate with the District’s pharmacy IT system. Service levels include rapid return of recalled packages, detailed quarterly reporting, and a 3‑year base contract with two optional 1‑year extensions. The award will favor vendors that demonstrate strong logistics capability, proven experience in health‑care mail services, and robust security/compliance programs. • Dedicated customer‑service manager and 7 am‑6 pm on‑call support (Mon‑Sat). • Pickup window of 30 minutes, 2‑4 pm, Mon‑Fri at the Central Fill Pharmacy Station, with consolidation centers ≤ 50 mi from sites. • Electronic tracking, daily manifests, 12‑month data retention, and integration with Parkland’s pharmacy system. • Disaster‑recovery, business‑continuity, and HIPAA‑compliant security requirements. • Mandatory M/WBE participation plan and compliance with Symplr credentialing, TEC Form 1295, and boycott certifications.