TEL General Encyclopedia Access

The State of Tennessee is seeking a vendor to supply a statewide, tiered, online encyclopedia service for the Tennessee Electronic Library (TEL). The solution must support multiple user groups (K‑5, 6‑8, 9‑12, adult, academic), provide IP‑based and login authentication, be WCAG 2.0 AA accessible, deliver COUNTER‑compliant usage statistics, and include 24/7 technical support, training, and marketing materials. The contract will run for five years, with quarterly flat‑fee payments, and requires U.S. on‑shore hosting, FIPS‑validated encryption, SOC 2 Type 2 compliance, and strict data‑privacy safeguards.