Provision of a Re-Entry Management System on an Annual Contract

The Gwinnett County Board of Commissioners is seeking a cloud‑based, annual Software‑as‑a‑Service (SaaS) solution to support its Gwinnett Re‑Entry Intervention Program (GRIP). The system must automate participant intake, provide configurable case‑management plans, enable secure communication among law‑enforcement, judicial, and community partners, and deliver dynamic reporting and analytics while meeting extensive security, compliance, and insurance requirements. The vendor must supply the full SaaS platform, implementation services, training, 24×7 support, and all related documentation, and must demonstrate relevant certifications (SOC 2 Type 2, NIST 800‑53, etc.) and insurance coverage. • Annual SaaS contract with full implementation, training, and ongoing support. • Must integrate with Smart Cop Jail Management System and Securus Technologies for messaging/video. • Requires extensive security controls (encryption at rest/in‑transit, MFA, continuous audit‑log feed, SOC 2 Type 2, U.S. data residency). • Mandatory insurance limits, E‑Verify compliance, and ethics disclosures.