Freshservice Enterprise SFY27 Renewal 27-527-

The Ohio Department of Aging is seeking to renew its Freshservice enterprise subscription and related add‑ons for a one‑year term. This is a quick‑quote procurement for a software‑as‑a‑service (SaaS) solution, to be fulfilled by an authorized Freshworks reseller under a best‑value evaluation. The contract will cover enterprise licenses, business agent add‑ons, asset‑management packs, and an AI co‑pilot feature. • 30 Enterprise Freshservice seats (12‑month term) • 14 Business Agent add‑on seats • 30 Asset Pack bundles (500 assets each) • 1 Freddy Co‑Pilot AI add‑on • All items must be supplied via an authorized Freshworks reseller; the award will be made based on best value.