TN Telecommunication Relay Services

The State of Tennessee is seeking a qualified telecommunications provider to supply a block of analog Telecommunication Relay Service (TRS) conversation minutes for the Tennessee Relay program. The contract is a two‑year, fixed‑price, per‑minute agreement covering all statewide 711‑dialed relay calls, with strict service‑level expectations and mandatory FCC compliance. The award will go to the lowest responsive bidder. • Provide 66,666.667 relay‑service conversation minutes (billing starts when the called party answers). • Must deliver 24 × 7 analog TRS (TTY, VCO, HCO, Deaf‑Blind, Speech‑to‑Speech) with an answer‑time SLA of ≤10 seconds for ≥85 % of calls. • Contract term is 2 years (Nov 21 2025 – Nov 21 2027) with possible extensions up to 60 months; outreach/marketing budget capped at $20,000 per year. • Vendor must be a certificated Tennessee telecommunications provider, hold all required state licenses, maintain extensive insurance, submit monthly usage reports, and comply with FCC filing requirements and state‑wide privacy/HIPAA rules. • No minimum usage guarantee; payment is based on actual minutes billed plus any approved outreach expenses.