RFQ-P Cloud-based Unified Communications as a Service

The City of Manhattan, Kansas is soliciting proposals from qualified vendors to provide a cloud-based Unified Communications as a Service (UCaaS) solution. The selected vendor will replace the current on-premises Cisco Unified Communications Manager system with a modern, resilient voice platform supporting a mix of hard desk phones, stand-alone softphones, and Microsoft Teams options. The scope of services includes implementation, training, and ongoing support. The City expects vendor-led planning, configuration, testing, deployment, and knowledge transfer/training. Key features of the UCaaS solution include device options, call handling, auto attendants, voicemail, analytics, and reporting. • The City has approximately 400 staff across multiple facilities. • The selected vendor will provide a complete UCaaS solution, including implementation, training, and ongoing support services. • The City expects the vendor to provide options for business hours technical support and 24x7 technical support with defined service levels. • The vendor will be responsible for managing the provisioning of new DIDs and porting of existing phone numbers. • The vendor will provide user-facing training materials and end-user training on call answering, placing calls, transfer, conference, voicemail, and softphone/desktop app basics.