EDUCATION SUPPORT SERVICES

The U.S. Army Human Resources Command (HRC) is seeking a contractor to provide educational administrative support services. The contractor will be responsible for providing services such as program management, ACED office operation support, ArmyIgnitED support, Army personnel testing, Joint Services Transcript support, and finance management support. The contractor will also be required to maintain accurate and complete records, files, and libraries of documents, and to ensure that all work meets critical reliability rates or tolerances specified in the Performance Work Statement (PWS). Some key responsibilities of the contractor include: * Providing program management support, including planning, programming, administration, management, supervision, and execution of services * Maintaining accurate and complete records, files, and libraries of documents * Ensuring that all work meets critical reliability rates or tolerances specified in the PWS * Providing support for ArmyIgnitED, including reviewing and assigning messages, and providing status updates to the government program manager * Providing support for Army personnel testing, including updating test sites, managing databases, and processing inquiries * Providing support for Joint Services Transcript, including resolving cases, establishing electronic account requests, and processing email inquiries * Providing finance management support, including logging and tracking incoming checks, verifying refunds, and generating DD1131s. Some of the key requirements for the contractor include: * Having experience in education and training, and a bachelor's degree in education services or business administration/management * Having knowledge of military personnel automation systems and the ability to work in a digital environment * Having proficiency in MS Office and other general office-related software * Having the ability to understand military rank structures, personnel classification testing, and military acronyms * Having the ability to analyze, research, and interpret Army regulations and policies. The contractor will be required to perform work at the HRC Complex, Fort Knox, KY, and will be authorized to telework up to 100% when unforeseen circumstances impact their ability to perform services in designated locations. The contract has multiple option periods, and the contractor will be required to provide support for a minimum of 1 year, with options to extend for up to 5 years. Some of the benefits of this contract include: * The opportunity to work with the U.S. Army Human Resources Command (HRC) and support the Army's education and training programs * The opportunity to provide a wide range of services, including program management, administrative support, and finance management * The opportunity to work in a dynamic and supportive environment, with a team of experienced professionals * The opportunity to develop new skills and gain experience in areas such as education and training, personnel management, and finance management.