Request for Proposals for ADA Title II Video Compliance

City of Asheville seeks a qualified vendor to provide end‑to‑end video accessibility services that bring all city‑produced video content into compliance with ADA Title II (WCAG 2.1 AA). The work covers live captioning, closed captioning, audio description, and transcription for roughly 300 hours of video annually, spanning live‑streamed council meetings, pre‑recorded YouTube videos, cable‑cast programs, and short‑form social‑media clips. The vendor must integrate with existing platforms (YouTube, Cablecast, WordPress, and social media), meet a minimum 98 % accuracy for captioning, certify audio‑description sync, and submit required accessibility documentation (VPAT, governance checklist). Evaluation will balance qualifications, technical approach, relevant municipal references, and cost. The contract runs for an initial one‑year term with two optional one‑year renewals. • Provide live captioning (real‑time) for live‑streamed meetings with ≥98 % accuracy. • Deliver closed captioning, audio description, and transcription for pre‑recorded videos across multiple platforms. • Ensure WCAG 2.1 AA compliance, conduct automated + manual QA, and supply VPAT 2.4+ and governance checklist. • Submit a transparent, itemized pricing proposal covering all four service categories and any revision fees. • Meet insurance, E‑Verify, and MWBE outreach requirements as outlined in the RFP.