RFP No. 25.26.215 SS Public Utilities Dispatch Professional Answrg Srv

This contract awards the City of West Palm Beach’s Public Utilities Department a professional answering and dispatch service. The selected vendor, Responsive Answering Service, LLC, will operate a contact center that handles emergency and routine utility calls, routes them to appropriate field crews, and provides 24/7 support to ensure timely response to service outages and customer inquiries. • Service includes 24/7 call taking, triage, dispatch coordination, and after‑hours support for the Public Utilities Department. • The City issued an open RFP, received proposals by July 30 2026, and awarded the contract on August 20 2026. • No specific contract term, renewal provisions, or monetary value were disclosed in the posted materials.