Answering Service, District Court

This contract provides telephone answering and call‑routing services for the South Dakota District Courts. The selected vendor, Cloud Task, is responsible for answering calls from law‑enforcement agencies, logging each call, and routing the calls according to the detailed scope of services outlined in the solicitation. The work is performed on an ongoing basis, supporting judicial officers with timely communication and record‑keeping. • Scope: Answer calls, log details, and route calls from LEAs to judicial officers. • Delivery: Continuous call‑center operation for the District Courts, adhering to defined service‑level requirements. • Procurement: Competitive RFP (RFP‑15‑16SR) awarded to Cloud Task on 9‑13‑2016.