Description
The Municipality of Skagway, Alaska issued an RFP seeking a single vendor to provide comprehensive municipal IT services, including network, server, workstation support, hardware replacement, security planning, and 24/7 help‑desk support for public‑safety agencies. The scope covers maintenance of a mixed inventory of Dell, Cisco, Ubiquiti, Mikrotik, Netgear, and Yealink equipment, management of a virtualized Hyper‑V environment, coordination with multiple external vendors, and delivery of training for state security and records‑management systems. Proposals must be submitted as a fixed “not‑to‑exceed” fee and a technical‑services PDF, with the final deadline July 14 2020. The contract is a fixed‑price, award‑by‑competition arrangement, but the awarded vendor’s identity is not disclosed in the available documents.
• Full‑scope IT support for servers, workstations, networking, VoIP, SCADA, and BYOD devices.
• Mandatory 24 × 7 help‑desk for Police and Fire Departments plus at least two on‑site visits per month.
• Fixed‑price “not‑to‑exceed” proposal required; hourly or T&M pricing not accepted.