Awarded vendors
- StackNexus, Inc.
Description
This contract awards a three‑year, $4.5 million maximum, time‑and‑materials agreement to provide comprehensive Salesforce and MuleSoft support for Covered California. The work includes ongoing administration, configuration, enhancement, and 24 × 7 on‑call support for Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and the MuleSoft integration platform, delivered primarily remotely with occasional onsite meetings. The vendor must staff key on‑shore roles (Project Manager, Lead Architect, Lead Developer) and meet stringent performance metrics (99.95 % uptime, <2.5 s page load, Org Health ≥90 %). The contract allows two one‑year extensions, bringing the total possible term to five years.
• Scope: Day‑to‑day maintenance, enhancements, and integration support for Salesforce suite and MuleSoft.
• Staffing: Minimum on‑shore senior staff plus additional developers/configurators, with 24 × 7 support.
• Financials: $4.5 M total ceiling; $1.5 M annual cap; T&M billing based on hourly rates.