RFP 2017-24 Covered California for Small Business - General Agents

This contract awards three qualified General Agents to provide end‑to‑end enrollment, sales support, training, marketing, quoting, and quality‑control services for Covered California’s Small Business Marketplace. The contractors will act as the primary liaison for independent agents, manage multilingual enrollment assistance, and ensure accurate submission of applications to health‑plan issuers. Compensation is commission‑based and will be negotiated after award; the contract runs from September 1 2018 through December 31 2019 with the possibility of renewal for up to five years following a 60‑day notice period. The solicitation required extensive administrative documentation, a sealed hard‑copy proposal, and adherence to detailed technical and performance criteria. • Scope: General Agent services including enrollment, agent training, marketing, quoting engine integration, and application “scrubbing.” • Award: Three vendors (Beere & Purves Inc., BenefitMall, Word & Brown Insurance Administrators, Inc.) were named in the Notice of Intent to Award. • Terms: 14‑month initial period, commission‑based compensation, optional extensions up to five years, strict audit and record‑retention requirements.