How to Change Your Email or Password on Bid Banana

You can change your Bid Banana password, update your email, and secure your login information directly in your account settings.

Updating Your Email Address

If you need to change your email login or shift our communications to a new inbox, then follow these steps to find and update your email account:

1. Navigate to bidbanana.thebidlab.com and log in to your account.
2. Click on your account icon in the top-right corner and select Account Settings.
3. Locate the Email field and enter your new email address.
4. Click Save to apply the changes.

Using a current email ensures you continue to receive daily Saved Search bid alerts, subscription updates and other important account notifications.

💡 Tip: Ensure you have access to the new email immediately, as future login attempts will require this updated address.

Changing Your Password

Here's how to change or reset your password through the platform.

1. From the Account Settings page, click the Reset Password button.
2. Check your inbox for a password reset email from Bid Banana.
3. Click the Reset Password link within that email.
4. Enter your new secure password and click Save.

Bid Banana passwords require you to use a mix of uppercase and lowercase letters, numbers, and special characters.

For security purposes, you should avoid reusing passwords from multiple accounts. We recommend you periodically change your Bid Banana password to keep your account secure.

Forgot Your Password?

1. Navigate to bidbanana.thebidlab.com and click Forgot Password.
2. Check your inbox for a password reset email from Bid Banana.

If you experience any issues logging into your account, then let our support team know as soon as possible. Standard support response hours run from 9:00 AM to 8:00 PM EST, Monday through Friday.

There are a couple of ways you can reach out:

• Submit a Support Ticket: Let us know the situation by submitting a support ticket. Upon submission, you'll receive an auto-confirmation in your inbox along with an estimated response timeframe. Once we reset your password, check your inbox for updates and any instructions (make sure you don't need to rescue those instructions from your spam folder)!
• Write an Email: Locked out of your account? Contact our support team directly at [email protected].

◆ NOTE: Bid Banana will never ask you for your account password. We don't need it, so please don't share or include it in your support ticket or help request.