WSDOT-WSF-Ticketing and Reservation Management

Washington State Ferries (WSF) is seeking market information on a modern, consolidated ticketing and reservation management system to replace its legacy point‑of‑sale hardware and software. The agency wants vendors to outline how the solution would handle fare structures, online and mobile sales, POS integration, reservation handling, CRM and ORCA/Good‑To‑Go! integration, PCI‑DSS‑compliant payments, accessibility, reporting, and system administration. Vendors must indicate which functions are native, configurable, custom‑developed, or on the vendor’s roadmap, and provide an indicative cost structure and implementation timeline. • End‑to‑end ticketing, reservation, and account management for ferry operations. • Replacement of existing POS devices with a PCI‑compliant solution (including secure phone channel). • Integration with future CRM, WA.gov identity, and existing WSF operational systems. • Requirement for high availability (≥ 99.9 % uptime), WCAG 2.1 AA accessibility, and robust reporting/analytics.