Master Services Agreement (MSA) for On-Call Services

The City of Raleigh is seeking multiple qualified firms to enter into Master Services Agreements (MSA) for on-call services related to facility and security enhancements, including access control components and services. The MSA will serve as an umbrella contract under which work will be performed for the City as needed. The scope of services includes preventative maintenance, reactive and corrective support, software and firmware management, and remote monitoring and diagnostics. The City requires proposers to have at least five years of experience with similar projects and to be licensed by the North Carolina Alarm Systems Licensing Board and the North Carolina Board of Examiners for Electrical Contractors. • The City intends to award one or more MSAs to qualified firms. • The MSA will have a term date defined in the contract. • The City reserves the right to reject any or all submittals and to waive any informalities. • Proposers must submit their qualifications packages in the format outlined in the RFQ document. • The evaluation criteria include corporate background and experience, firm financial stability, project understanding, project approach, and team firm experience and qualifications.