CYBERSECURITY & IT SUPPORT SERVICES

The Greater New Bedford Regional Refuse Management District is seeking a qualified vendor to provide comprehensive, proactive, and measurable IT and cybersecurity services. The services must protect District systems, information, ensure business continuity, and maintain compliance with Massachusetts data protection and public records standards. The scope of services includes endpoint detection and response, multi-factor authentication, continuously monitoring and protecting routers, switches, firewalls, and other managed devices, ransomware protection, vulnerability assessment and management, autonomous protective responses, email security and backup services, and more. • Endpoint Detection & Response (EDR) fully implemented on all District-owned devices • Multi-Factor Authentication (MFA) fully implemented on all District-owned devices • Continuously monitor and protect routers, switches, firewalls, and other managed devices • Ransomware protection • Vulnerability assessment & management • Autonomous protective responses • Email security & backup services • Spear Phishing and Forensic Incident Response • Notification and remediation of viruses or malware infections • Detection and remediation of malware infections, failed updates, and endpoint configuration issues