IT Managed Services

Haralson County, GA is seeking a qualified vendor to provide comprehensive IT Managed Services for a three‑year term (Jan 1 2027 – Jan 1 2030). The scope includes fixed‑price IT support and maintenance (minimum one onsite visit per week, remote support for ~60 hrs/month), full‑service cybersecurity (endpoint protection, URL/DNS filtering, security awareness training, phishing simulations, penetration testing, CISO oversight, annual GAP assessments), backup and disaster‑recovery (on‑prem and cloud, rapid restore, monitoring), ongoing system maintenance (patch management, ticketing, 24/7 network monitoring), technology strategy planning, solution design, hardware lifecycle management, software licensing oversight, policy development, and coordination with the County’s phone service provider. A mandatory virtual pre‑bid conference is scheduled for Oct 2 2026. Proposals must be sealed, submitted by Oct 27 2026, and follow the fixed‑cost pricing model. • 3‑year fixed‑price contract (Jan 2027 – Jan 2030) • Weekly onsite support plus remote assistance • Comprehensive cybersecurity program (AI‑EDR, training, testing, CISO) • Full backup/DR solution with 24‑48 hr restore SLA • Patch management, ticketing, 24/7 network monitoring • Technology roadmap and policy development • Coordination with County phone provider • Mandatory virtual pre‑bid meeting (Oct 2 2026) • Sealed‑bid submission required by Oct 27 2026