RFP 27-88778 DMHA FSSA Behavioral Health Ombudsman

The Indiana Department of Administration, on behalf of the Indiana Family and Social Services Administration, is seeking a qualified Behavioral Health Ombudsman to serve the Division of Mental Health and Addiction (DMHA). The ombudsman will act as an independent advocate for individuals and families navigating behavioral health services, handling complaints, providing information, and facilitating resolution of service issues. This role supports the state’s effort to improve access, quality, and accountability within behavioral health programs. • Position focuses on advocacy, complaint intake, and resolution for DMHA clients. • Requires knowledge of Indiana behavioral health statutes, regulations, and service delivery systems. • Expected to collaborate with DMHA staff, providers, and external stakeholders. • Must maintain confidentiality and adhere to ethical standards for client advocacy. • Contract length and compensation not specified; likely a multi‑year professional services agreement.