26EHSPMMHPROBSS MassHealth Provider Operations Business Support Services RFR

The Executive Office of Health and Human Services is seeking a contractor to provide business support services for MassHealth, including provider enrollment and revalidation, provider communications, contact center operations, document management, and related operational services. The contract term will be approximately 5 years, with an optional 2-year extension. The contractor will be responsible for providing comprehensive business support services to support the MassHealth program. • Provider enrollment and revalidation • Provider communications • Contact center operations • Document management • Related operational services The contractor will be expected to have experience with Medicaid and similar organizations, and will be required to submit a business response, programmatic response, and cost response as part of their proposal.