ATM Services

The City of Mesa issued an RFP (Solicitation #2023124) seeking a vendor to provide, install, operate, and maintain Automated Teller Machines (ATMs) at multiple city locations, including existing sites and potential future sites, for a three‑year term with possible extensions. The contractor would retain ownership of the equipment, be responsible for cash replenishment, servicing, and must meet PCI‑DSS and ADA requirements, while adhering to a maximum $3.00 fee per transaction and a $1.50 fee per surcharged transaction payable to the city. The solicitation was later cancelled on May 2, 2023, and will not be rebid at this time. • Scope: Installation, operation, maintenance, and cash management of ATMs across Mesa facilities. • Contract term: 3‑year base period (May 1 2023 – April 30 2026) with up to two‑year renewal and six‑month extension options. • Requirements: Minimum 3 years ATM experience, network access, insurance, PCI‑DSS compliance, ADA compliance, and on‑site technician response ≤ 4 hours. • Financials: Transaction fee capped at $3.00; surcharged transaction fee of $1.50 payable to the city; no disclosed total contract value. • Status: Cancelled as of May 2 2023; no award or further action planned.