Website Redesign

The State of Hawaii Department of Taxation is seeking proposals for the redesign of its public website. The goal of the project is to create a modern, user-centered, and secure website that improves the taxpayer experience, enhances accessibility and transparency, and supports the Department's operational needs. The selected contractor will be responsible for redesigning, developing, implementing, and supporting the transition of the website. The scope of work includes information architecture and content organization, user experience and visual design, search and findability enhancements, accessibility, compliance, and inclusivity, functional enhancements and site features, technology, development, and integration, testing, quality assurance, and security, training, transition, and knowledge transfer, and project management. The contract is expected to begin on November 1, 2026, and end on October 31, 2027. • The website must be built using the State of Hawaii's new block template. • The website must be fully responsive and mobile-friendly. • The website must meet or exceed current federal accessibility requirements and the Hawaii Electronic Information Technology Disability Access Standards. • The contractor must provide a comprehensive transition and handoff plan to enable the Department's internal IT and content teams to manage, maintain, and update the site independently after launch. • The contractor must provide training, documentation, and administrative guides for CMS usage, content updates, and routine site maintenance. • The contractor must provide optional post-launch support during a stabilization period.