Inmate Communications

The Arkansas Department of Corrections is seeking information from industry experts regarding Inmate Communication Services. The Department plans to contract services for Inmate Communications and is interested in learning about solutions that currently exist in the market for Inmate Communication Systems. The system should include products such as telephones, inmate banking, tablets, music, mail distribution, video visitation, and kiosks, with capabilities such as controlling usage and security features that prevent fraudulent activity. The contractor will be responsible for providing all installation, including wiring and hardware, and managing access, certification, training, and registration throughout the duration of the contract. • The system should be able to handle local exchange services, intra-LATA and inter-LATA collect and pre-paid call services • The system should include all inmate telephone hardware, site/location servers, and a centralized database of all locations • The system should include call recording devices and have the capability to record calls • The system should have security features that prevent fraudulent activity • The contractor should be able to accommodate changes to the number of inmate telephones and system capacities at no cost to the Agency • The contractor should be able to provide all installation, including wiring and hardware, at no cost to the Agency