Description
The U.S. Immigration and Customs Enforcement (ICE) is issuing a Request for Information (RFI) to gather industry input on an integrated, SI‑powered communications and video intelligence suite for detention facilities. The effort seeks information on software licensing, implementation, integration, configuration, testing, training, cybersecurity support, ongoing operations and maintenance, and transition services. ICE aims to build a single, interoperable platform that ingests communications, performs multilingual transcription, provides voice‑identity intelligence, analyzes video feeds, and offers automated detainee head‑counts while maintaining strict security, privacy, and audit requirements.
• Scope includes full‑stack software (licenses, subscriptions, custom development) and associated services (integration, training, support, transition).
• Required capabilities: real‑time communications ingestion, multilingual speech‑to‑text, voice‑identity matching, video analytics, cross‑modal entity resolution, alerting, and investigative workflow.
• All deliverables must comply with DHS security policies (4300A), CUI handling, FedRAMP, and SI‑governance; contractor must retain 24×7×365 support and provide detailed audit trails.
Attached files
The solicitation documents live at the source — open the bid source above to download them.
Contact
Kelli Brooks