Voice-To-Text Translation Program

The Judicial Council of California is procuring a comprehensive, cloud‑hosted, next‑generation voice‑translator system that will provide real‑time multilingual speech‑to‑text, translation, and text‑to‑speech capabilities for use at court service points. The solution must be commercial‑off‑the‑shelf, include all required hardware (e.g., kiosks or tablets), and be delivered as a fully managed service covering implementation, configuration, training, and ongoing maintenance. Accessibility compliance (WCAG 2.1 AA), robust security (SOC 2 Type II, FedRAMP Moderate), and data‑privacy safeguards are mandatory, and the contractor must support the system for a four‑year base term with up to three one‑year renewal options. • Provide a COTS multilingual voice‑translation platform (≥130 languages, real‑time latency ≤3 seconds) with ≥90 % translation accuracy and ≥85 % transcription accuracy. • Supply all necessary hardware, perform cloud‑hosted deployment, configure security/privacy settings, and deliver training and documentation that meet WCAG 2.1 AA standards. • Offer full‑time support, 24/7 help‑desk coverage, incident response SLAs (critical issues ≤4 hours), and monthly usage/quality reporting, under a firm‑fixed‑price contract.