Statewide In-Person Interpretation Services

The Idaho Department of Health and Welfare (Division of Behavioral Health) seeks a single‑award contractor to provide statewide, on‑site interpretation services—including face‑to‑face, written‑to‑verbal, and video‑conference interpretation—for children’s and adult’s mental health programs. Interpreters must be Certified Medical Interpreters (CMI) or otherwise qualified per the contractor’s internal process, covering a broad list of languages such as ASL, Spanish, Russian, Arabic, and many others. The contractor must respond to service requests within 24 hours, bill travel time in 15‑minute increments after 25 miles, and submit monthly service reports with invoices, as well as quarterly satisfaction surveys. The contract runs from 06/01/2026 to 05/31/2029, with possible one‑year extensions, and requires comprehensive insurance coverage and compliance with numerous state and federal regulations. • Provide on‑site and video‑conference interpretation for mental‑health related proceedings across Idaho. • Maintain certified interpreter pool, meet 24‑hour response time, and manage travel‑time billing. • Submit monthly invoices with service logs, quarterly client‑satisfaction surveys, and retain records for six years. • Comply with HIPAA, non‑discrimination, SAM coverage, and other statutory certifications. • Insurance limits: $1 M/$2 M CGC, $1 M auto, $1 M professional liability, $1 M SAM, etc.