Dial Tone Modernization

Washington Technology Solutions (WaTech) is issuing an RFI to collect information on commercial solutions that can modernize the state’s “Dial Tone” telephone services. The goal is to consolidate local, long‑distance, and toll‑free voice services into a single, resilient, and secure PSTN offering for every Washington agency, with a planned statewide migration completed by March 2027. WaTech seeks detailed technical, operational, and cost‑model data to shape a future formal solicitation. • Required capabilities include modern voice connectivity (SIP, PRI/T1, satellite/LTE), STIR/SHAKEN spam mitigation, 911 integration, and 24/7 support. • The solution must cover all Washington rate centers, support legacy analog/PRI lines, and integrate with Microsoft Teams, on‑prem PBX, and potential CRM platforms. • Contract expectations: 48‑month base term (extendable up to three additional 12‑month periods), 5‑9’s uptime SLA, 2‑hour MTTR, detailed billing per site/department/user, and compliance with FCC, HIPAA, PCI, IRS 1070, and NIST‑SP‑800‑53.