MAINTENANCE/OPERATIONS SERVICES FOR WV PATH

The State of West Virginia is seeking a vendor to provide maintenance and operations services for the West Virginia Integrated Eligibility System (IES), also known as People's Access to Help (WV PATH) system. The system provides integrated eligibility and case management for federal and state assistance programs. The vendor will be responsible for ensuring the successful continued operations of the system, as well as supporting the state's strategic priorities, including eliminating reliance on the state's mainframe infrastructure, achieving full compliance with Comprehensive Child Welfare Information System (CCWIS) federal requirements, and delivering Child Support (CS) system modernization and certification. The contract will be for a period of up to 10 years, with the option for renewal. The vendor will be required to provide a fixed price contract, with pricing for maintenance and operations services, as well as enhancements and modifications. Some key points to consider: * The system supports multiple portals and modules, including Child Welfare, Child Support, Family Assistance, Child Care, and Shared Services. * The vendor will be required to provide a detailed cost proposal, including labor rates, and a basis of estimate for the proposed pricing. * The state intends to utilize the vendor's all-inclusive hourly rates for enhancements and modifications. * The contract will include provisions for funding, payment methods, and taxes. * The vendor will be required to provide a staffing report, including Key Staff roles, personnel names, hours worked, and other reported time. * The state may use the labor rates supplied by the vendor as a rate card for future change requests during all project phases and contract years.