FOR JUVENILE JUSTICE SERVICES CASE MANAGEMENT PLATFORM

Erie County’s Department of Health seeks a vendor to deliver a fully operational, HIPAA‑compliant case‑management platform for juvenile‑justice services. The solution must be cloud‑based, U.S.‑only data residency, integrate exclusively with the County’s Identity Provider, and provide customizable forms, dashboards, and secure communications for staff, youth, families, and external providers. The contract is for two years, with a maximum budget of $17,000 in Year 1 and $8,000 in Year 2, and includes required support, training, and security documentation. • Deliver a ready‑to‑run, customizable case‑management software platform (no build‑from‑scratch required). • Ensure full HIPAA, CJIS, and 42 CFR Part 2 compliance, including SOC 2 Type II audit, MFA, RBAC, and U.S. data residency. • Integrate authentication via County IdP (SAML/OAuth2/OpenID Connect) and provide one‑business‑day technical support. • Provide configurable screening tools, secure e‑signatures, one‑way SMS reminders, and reporting/export capabilities (Excel format). • Supply training for County staff, maintain logs for ≥90 days post‑termination, and handle data return securely.