Web-Based Higher Education Case Management Solution Software

Metropolitan Community College (MCC) seeks a vendor to deliver a web‑based, enterprise‑grade case management platform that will handle student and employee incidents such as conduct violations, Title IX cases, hazing, academic integrity, and general complaints. The solution must integrate with Ellucian Banner, support Microsoft Entra ID single sign‑on, meet FERPA and WCAG 2.1 accessibility standards, and provide robust workflow, reporting, analytics, and multi‑campus capabilities. The contract is a three‑year award with options to renew, and includes licensing, implementation, data migration, training, support, and optional modules. Vendors must submit a full technical and functional response, implementation plan, pricing, and references by September 28 2026. • Core functionalities: case creation, tracking, workflow, secure documentation, communications (email/text), role‑based security, sanction management. • Reporting & analytics: dashboards, trend reports, custom analytics, QR‑code generation, public reporting forms. • Technical requirements: Ellucian Banner API/SFTP integration, Microsoft Entra ID SSO (SAML 2.0/OpenID Connect), MFA, audit logging, ADA/WCAG 2.1 compliance with VPAT. • Implementation deliverables: migration of existing data, configuration, admin and end‑user training, ongoing support/maintenance. • Pricing components: software licensing, annual recurring fees, implementation, data migration, training, support, optional modules. • Mandatory contract terms: Missouri vendor licensing, 5‑year experience, M/WBE participation, insurance, indemnification, E‑Verify, anti‑boycott certification.