Replacement of Metropolitan Water District's current Telephone System

The Metropolitan Water District of Southern California is seeking a qualified contractor to replace its existing telephone system with a hybrid‑cloud solution. The effort will cover design, supply, installation, migration, training, and multi‑year support for a network spanning 20 sites and serving over 6,000 users, including full E‑911 capability, integration with Microsoft Teams and Office 365, and retention of existing AT&T SIP trunks. The contract is a fixed‑price award with a 12‑month performance period and a 12‑month proposal validity. • Provide hardware, software, licenses, and services for a cloud‑centric telephone platform (soft‑phones, desktop phones, analog gateways, paging, and survivable gateways). • Deliver full integration with Microsoft Teams, Azure AD/Entra ID, ServiceNow, and ensure robust E‑911 functionality across all locations. • Manage migration of existing users, call‑center, and SIP trunks, and supply a one‑year warranty plus optional multi‑year support. • Submit detailed technical design, staffing resumes, three comparable project references, and a complete cost proposal via the MWD Pricing Response Workbook.