PO26-684 Putative Father Registry

The State of Illinois, through the Department of Children and Family Services, is seeking a vendor to design, host, operate, and maintain the Putative Father Registry (PFR) – a secure, web‑based system that registers putative fathers, processes search requests, issues certifications, and handles billing and reporting. The contract is a firm‑price, ten‑year award with no renewal option. Bidders must provide a detailed technical solution, meet stringent security and disaster‑recovery requirements, supply bilingual (English/Spanish) user support, and adhere to specific service‑level commitments (e.g., 48‑hour turnaround for searches, two‑business‑day response to inquiries). Required deliverables include system hosting, monthly/annual reporting, SOC 1/2 compliance, and a transition plan within 30 days of award. The solicitation mandates submission of the appropriate vendor disclosure (or IPG disclosure) and an “Offer to the State of Illinois” through the BidBuy portal. The lowest responsive and responsible bidder will be awarded the contract. • Scope: Full‑service IT solution – software, data management, hosting, security, help‑desk, billing, and reporting for the PFR. • Mandatory certifications: SOC 1/2 reports, background checks for staff with child‑access, encryption, physical‑security controls, and compliance with Illinois procurement statutes. • Performance metrics: 48‑hour search completion, 2‑day inquiry response, quarterly disaster‑recovery testing, annual SOC reporting, and monthly financial reporting. • Contract term: 10 years, fixed‑price, no extensions; vendor must submit a transition plan within 30 days of award.