Case Management and Service Coordination Platform

The Delaware Division of Vocational Rehabilitation (DVR) is seeking a comprehensive case management and service coordination platform to support its statewide service delivery. The platform must be secure, scalable, and user-friendly, with features such as automated client communication, survey and feedback collection, virtual meeting capabilities, and advanced reporting and analytics. The selected vendor will be responsible for system implementation, configuration, training, hosting, technical support, and maintenance. The contract period will be for one year, with the option to renew for up to three months. Key requirements include: • Case Management & Service Coordination • Automated Client Communication & Scheduling • Survey & Feedback Collection • Virtual Meeting Platform • Financial and Contract Tracking • Integration Capacity • Hosting and Maintenance • User Access and Licensing • Implementation and Configuration • Training and Support • System Upgrades and Enhancements • Monitoring, Reporting, and Audit Readiness • Accessibility and Compliance