Courtesy Patrol Program

The West Virginia Division of Highways is seeking a vendor to provide courtesy patrol services on all West Virginia Interstate and Appalachian Corridor routes. The primary purpose of the Courtesy Patrol Program is to provide roadside assistance to disabled vehicles or stranded motorists. The vendor will be required to provide a fleet of 33 full-size, half-ton pickup trucks, which will be equipped with standard equipment and supplies, including cellular telephones, GPS units, and first aid kits. The vendor will also be required to establish a statewide toll-free telephone number and provide uniforms for patrollers. The contract will be awarded to the vendor that provides the lowest overall total 12-month cost. The vendor will be required to provide quarterly reports, annual summaries, and/or monthly reports as requested by the Agency. Key aspects of the job include: • Providing roadside assistance to disabled vehicles or stranded motorists • Patrolling all routes to ensure motorist response time of less than one hour • Providing a statewide toll-free telephone number for motorists to call for assistance • Establishing a centralized Communication Center to handle notifications from patrollers • Providing training and orientation to patrollers on various topics, including CPR, first aid, and defensive driving • Maintaining a records retention system and extensive database system to collect and archive data associated with the operation of the Program • Providing vehicle service records to the WVDOH upon request • Establishing and maintaining a statewide Courtesy Patrol Program toll-free telephone number • Providing a QR code to motorists to provide details of the Program and solicit feedback • Maintaining a drug-free workplace and conducting pre-employment and quarterly drug screenings for employees • Providing a Project Manager with experience in managing a similar State, Federal, or Local Courtesy Patrol program • Obtaining certification from the Department of Homeland Security for Homeland Security and Amber/Silver Alert Programs • Maintaining membership in the Intelligent Transportation System (ITS)