Third Party Warmline Service

The State of Nebraska, Department of Health and Human Services, is seeking a qualified vendor to provide Third Party Warmline Service. The service should include 24/7 warmline operations, updated community resource database, closed-loop referral system, multilingual support, professional outreach materials, ongoing staff training, and real-time quality dashboard. The vendor should have experience in providing similar services and should be able to demonstrate their ability to meet the requirements of the solicitation. The contract will be for a three-year initial term with the option for renewal. • The warmline service should be available 24/7. • The vendor should provide an updated community resource database. • The vendor should have a closed-loop referral system with follow-up. • The vendor should provide multilingual support. • The vendor should provide professional outreach materials. • The vendor should provide ongoing staff training. • The vendor should have a real-time quality dashboard.