Consumer Experience Survey Development and Management

The State of Nevada, Department of Employment, Training and Rehabilitation is seeking a vendor to develop and manage a consumer experience survey. The survey will be conducted every 4 months for each year, with a total of 16 surveys over the 4-year contract period. The vendor will be responsible for gathering, compiling, and analyzing data from recent satisfaction surveys, as well as developing and deploying a new consumer experience-based survey. The vendor will also be required to provide a baseline for subsequent years' comparison and incorporate common performance measures data gathered as a result of the Workforce Innovation and Opportunity Act (WIOA). • The vendor must review all existing survey questions and recommend deletions and/or changes. • The vendor must develop, deploy, administer, compile, and analyze data for a new consumer experience-based survey. • The vendor must incorporate common performance measures data gathered as a result of the Workforce Innovation and Opportunity Act (WIOA). • The vendor must provide a baseline for subsequent years' comparison. • The vendor must survey different clients each year, not the same clients again each year.