Utility Bill Printing and Mailing

The City of Boulder is seeking a qualified contractor to provide utility bill printing and mailing services. The contractor will be responsible for daily mailings, which are produced as delimited text files and sent electronically for printing at the mail handling site. The contractor must be able to integrate with the City's Customer Information System and meet all cybersecurity and accessibility requirements. The contract may be extended up to four additional one-year periods in subsequent years, if mutually agreed upon by the City and the contractor. Key responsibilities include: * Daily mailings of utility bills and related City information * Co-mingling of certain accounts * Folding and stuffing of utility bills into window envelopes with reply envelopes and additional inserts * Provision of e-statements to the City's customer portal and payment processing vendors * Maintenance of a postage escrow account on behalf of the City * Processing of the City's data files through the National Change of Address (NCOA) database