Lead Service Line Inventory (LSLI)

The State of Delaware’s Department of Health and Social Services seeks a qualified vendor to design, implement, and operate a cloud‑based Software‑as‑a‑Service (SaaS) platform that will serve as the authoritative Lead Service Line Inventory (LSLI) for all public water systems in the state. The effort covers the full lifecycle—from planning, configuration, testing, and deployment through ongoing operations, support, and eventual transition‑out—while meeting stringent security, data‑residency, HIPAA/BAA, and EPA compliance requirements. The contract is a three‑year base period with two optional two‑year extensions, and the vendor must provide continuous help‑desk support, monthly usage reporting, and annual security assessments. • Deliver a SaaS system that stores, manages, and reports lead‑service‑line data, integrates with state IAM (Azure AD SSO), and provides public‑access portals. • Perform data migration of existing inventory records, implement validation rules, and produce comprehensive documentation (user guide, data‑element dictionary, training materials). • Provide 24/7‑ish operational support (Mon‑Fri 8 am‑4:30 pm ET), meet ≥ 99.5 % uptime, conduct daily backups, and maintain encryption (FIPS 140‑2) with all data remaining within the United States.