Turnkey Low-Income Household Water Assistance Program (LIHWAP)

The State of Arkansas is seeking a contractor to implement a comprehensive turnkey operation of the Low-Income Household Water Assistance Program (LIHWAP). The program aims to provide assistance to low-income households for drinking water and wastewater services. The contractor will be responsible for developing a website, determining eligibility, calculating benefits, and making payments to water utility companies. The contractor will also provide a call center and may engage community-based organizations to assist applicants. The contract will be for an initial term of two years, with the option to renew for up to five additional one-year terms. • The contractor must have experience in providing similar services • The contractor must have a proposed solution that meets the requirements of the RFP • The contractor must have a risk management plan to mitigate potential risks • The contractor must have a detailed scope of work and a proposed financial summary • The contractor must be able to provide a website and call center to support the program