07126B0002-DHS Specific CSB - On-Call Travel Reservation and Ticketing Services

The City of New York’s Department of Homeless Services is seeking a qualified vendor to provide on‑call travel reservation and ticketing services for its staff and program participants. This sealed‑bid solicitation calls for comprehensive management of travel arrangements, including flight, rail, and ground transportation bookings, ticket issuance, itinerary changes, and related customer support on an as‑needed basis. The contract will be awarded to the lowest responsive and responsible bidder and will support the agency’s ongoing operations for the duration of the agreement. • Provide full‑service travel reservation, ticketing, and itinerary management for DHS staff and program‑related travel. • Maintain compliance with city travel policies, manage cost‑effective routing, and ensure timely issuance of tickets and travel documents. • Offer 24/7 support for changes, cancellations, and emergency travel needs, with reporting and analytics on travel spend.