Unify OpenScape Maintenance

The US Air Force is seeking information from potential contractors to provide maintenance and repair services for the Unify OpenScape telecommunications system at Ellsworth Air Force Base in South Dakota. The primary technical services shall be performed by individuals who are Mitel/Unify certified, qualified, and experienced in performing maintenance and repair of equipment, crisis management, dispatch consoles, and all associated Unify OpenScape telecommunications hardware and software. The contractor will be responsible for maintaining the Mitel/Unify system applications at current approved software loads, replacing defective hardware, and performing all labor to maintain and replace. The contractor will also establish a help desk support element that will be available on a 24/7/365 basis to actively support the Unify systems. • The contractor must be a Mitel/Unify Systems certified partner authorized to perform on-network installations and maintenance. • The contractor must have a complete understanding of system design, installation diagrams, and maintenance records on the OpenScape Voice LSC, OpenScape Xpert, INemsoft radio interface, ASC voice recorder, Teguar Touch computer, and all associated 3rd party items. • The contractor must meet the following Air Force requirements to access and maintain the installed Mitel/Unify system: Secret Clearance, Air Force Cyber Readiness Training (Annual), and CompTIA Security+ Certified.