Emergency and Mass Notification Services

The City of Boston is seeking an emergency and mass notification service that can provide alerts via phone, email, and text messages in multiple languages. The service should be easy to use, allow residents to easily subscribe and unsubscribe to alerts, and support the city's overall communication strategy. The service should also provide 24-hour support for city officials and have the capability to target specific messages to specific groups. • The service should be able to support opt-in mass notification programs and opt-out mass notification capabilities. • The service should be accessible to the entire community, including those with limited computer skills or technological capabilities, and those who read and write languages other than English. • The service should be able to provide emergency alerts during a crisis.