DEPARTMENT OF PUBLIC SOCIAL SERVICES (DPSS) COMPREHENSIVE QUALITY ASSURANCE CASE MANAGEMENT SOFTWARE, MAINTENANCE AND SUPPORT

The County of Riverside’s Department of Public Social Services (DPSS) is seeking a comprehensive, cloud‑enabled Quality Assurance Case Management software solution, plus ongoing maintenance, support, and training, to serve its Self‑Sufficiency Division, In‑Home Supportive Services, and Foster Care programs. The solution must support up to 5,000 DPSS employees, provide multiple user‑role licenses (Power User, End User, Approval/Commenting User, Viewing Right), and include annual software maintenance, support, and training. The contract is a five‑year award (renewable yearly) with a required mandatory pre‑bid virtual meeting on September 8, 2026. Vendors must submit detailed pricing (license fees, maintenance, training) and be prepared for a possible demonstration. The bid was later cancelled (effective September 18, 2026) but the original scope remains useful for reference. • Provide a fully functional case‑management platform by July 1, 2027. • Supply unlimited user‑role licenses for Year 1 (and optional renewals for Years 2‑5). • Deliver annual software maintenance, support, and training services. • Support integration with TANF, SNAP/CalFresh, Medi‑Cal, Child Care, IHSS, Foster Care, and General Assistance programs. • Participate in a mandatory pre‑bid Microsoft Teams conference. • Submit a complete RFQ response by September 24, 2026, 1:30 PM PT.