Boston Logan Airport Concierge Service RFP 1106

The Massachusetts Port Authority is soliciting proposals for a 2‑year Airport Concierge (Meet‑and‑Greet) contract at Boston Logan International Airport. The selected operator will provide passenger assistance services—including curb‑to‑gate, gate‑to‑gate, and gate‑to‑curb meet‑and‑greet support—across all terminals, must use its own staff (no subcontracting), comply with extensive security, safety, and non‑discrimination requirements, and submit a financial model comprising a Minimum Annual Guarantee and/or percentage of gross revenues. The solicitation includes a virtual pre‑proposal briefing, a Q&A addendum, and a suite of mandatory attachments (service agreement, permitted uses, certifications, and additional certifications). • Core services: meet‑and‑greet passengers at curb, gate, and between gates; ancillary services (luggage assistance, lounge coordination, etc.). • Mandatory compliance: employee identification vest, 24‑hour complaint response, CBP notification for any activity inside secure areas, minimum wage ($19.75/hr 2026, $20.75/hr 2027), insurance (minimum $1 M per coverage), and adherence to Title VI civil‑rights policies. • Financial proposal: submit a Minimum Annual Guarantee (MAG) plus a percentage of adjusted gross revenues; no set fee disclosed, operator bears all revenue risk. • Evaluation criteria: ability to execute services, financial terms, responsiveness/technology, and references. • Deadline: proposals due August 10, 2026 (1:00 PM EDT) via Bid Express; virtual briefing on June 9, 2026; written questions due June 23, 2026.