85826P0003-Unified Communications System

The City of New York is seeking a qualified vendor to provide end‑to‑end procurement, licensing, implementation, cabling, electrical, installation, migration, maintenance, software upgrade, integration, and training services for a Unified Communications (UC) System. The scope includes hardware and software from Cisco, Dell (VxRail), Oracle, and Google, hosted on the Department of Information Technology and Telecommunications (DoITT) infrastructure, with support for contact‑center platforms, AI‑enabled virtual agents, and integration with existing City systems. The contract will be a five‑year firm‑fixed‑price / time‑and‑material master agreement, with two optional two‑year extensions, and payments will be made per agency order via the PASSPort portal. The vendor must hold Gold‑level Cisco and Titanium‑level Dell reseller authorizations, provide on‑site engineers, and comply with NYC prevailing‑wage, cybersecurity, and privacy requirements. • Provide procurement, licensing, installation, cabling, and electrical work for UC equipment and network infrastructure. • Deliver ongoing support, repairs, upgrades, application development, and training for UC and contact‑center platforms. • Maintain required certifications (Cisco, Dell, Oracle, Google) and adhere to NYC labor, wage, and privacy rider provisions.