DIGITAL COMMUNICATION PLATFORM

The State of Wyoming’s Department of Enterprise Technology Services is seeking an enterprise‑level digital communication platform to be delivered as a statewide service. The solution must support multi‑channel messaging (email, SMS, RCS, etc.), high‑volume compliant SMS, robust audience segmentation, data migration of ~1.5 M contacts, integration with existing state systems, and full accessibility compliance. The contract is for an initial three‑year term with two optional one‑year extensions, and includes implementation, training, support, and ongoing maintenance. Proposals must be submitted through the Public Purchase online system by 2 PM MT on October 29, 2026. • Multi‑channel (email, SMS, RCS) platform with high‑volume, FCC/CTIA/TCPA‑compliant SMS • Migration of ~1.53 M existing contacts with zero‑loss guarantee • Integration with state CMS, CRM, and other agency systems via APIs • Centralized management by ETS, role‑based access, 508/WCAG 2.1 AA accessibility • Deliverables include project plan, migration plan, training, help‑desk, and ongoing support • Contract term: 3 years (plus up to two 1‑year renewals) • Mandatory separate technical and cost proposals; mandatory attachments (IT Requirements, BAA)