IFB 25-3053, Pre-Scheduled Interpreter Services

The California Department of Social Services (CDSS) is seeking bids from qualified contractors to provide pre-scheduled interpreter services, including certified interpreters for in-person and video hearings, telephone hearings, and translation of written documents. The contractor will be required to provide interpreters throughout the State of California and handle a high volume of requests for interpretation services. The contract term is expected to be 24 months, with an option to extend for an additional 12 months. • The contractor must have at least three years of experience providing onsite/in-person interpreters and pre-scheduled telephone and video interpreters. • The contractor must have at least one year of experience providing CART services and translation of written documents. • The contractor must provide certified interpreters and ensure that all interpreters meet the minimum qualifications. • The contractor must be capable of providing interpreters throughout the State of California, in person, or by video, or by pre-scheduled telephone as requested by CDSS. • The contractor must have a documented plan to enable continuation of critical business processes and protection of the security of electronic CDSS confidential, sensitive, personal, or other regulated information in the event of an emergency.