Delaware Emergency Medical Reporting System -DE-Trac

The State of Delaware DHSS Division of Public Health seeks a single prime vendor to design, configure, implement, and support a statewide, web‑based Emergency Medical Services (EMS) data‑collection and reporting system (DEMRS DE‑Trac). The solution must replace the legacy PCR platform, support offline entry, provide real‑time reporting, integrate with existing state health databases, and be delivered as a SaaS product hosted by the vendor. The contract includes a one‑year term with up to six one‑year extensions, mandatory pre‑bid attendance, and strict data‑security, HIPAA, and “State Secret” classification requirements. • Mandatory pre‑bid Teams meeting 12/08/2025 (must attend) • Questions due 12/01/2025; answers posted 12/22/2025 • Proposal deadline 01/22/2026 1:00 PM EST via Bonfire portal • Award expected 02/26/2026; work to start 07/01/2026 • Scope: SaaS EMS patient‑tracking system, integration with Trauma, CARES, NEMSIS 3.5, offline capability, training, support, 1‑year warranty, monthly/quarterly reporting, extensive insurance & background‑check requirements. • No ESAR interface (per Addendum 2). • Required deliverables include project schedule, change‑management plan, continuity plan, data conversion, architecture diagram, test & deployment plans, user guide, data dictionary, and ongoing help‑desk support with SLA (5‑min ack, 1‑hr resolution for priority tickets).